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14 Day Returns Policy

We want to make shopping with P.S. Frocks an enjoyable experience, this is why we offer an easy to use 14 Day Returns Policy. 

 

Returns Policy: 

Items must be returned within 14 days from time of purchase in original condition – unworn, unwashed and with no makeup or deodorant marks (please take care when trying your frock on). Tags must still be attached. We reserve the right to refuse a return if the item has been worn, damaged or soiled in any way.

Eligible returns will be reimbursed by either P.S. Frocks store credit or a refund directly via your original payment method. Shipping charges will not be refunded.

*Sale Items: Super Sales items from the $15, $25, $35 and $45 racks are not returnable or refundable as well as our Superseded Multi Way Wrap Maxis so please choose carefully. Items from our Superseded Multi Wrap Maxi sale are not refundable ore Other Sale items are non-refundable, however you can return them for P.S. Frocks store credit. Swatches are not returnable or refundable.

 

How to make a return:

Complete the Returns Slip that came with your order and include it with your return.

Alternatively, you can email info@psfrocks.com.au 

 

Faulty Items:

If you receive a faulty, damaged or incorrect item please email us at info@psfrocks.com.au within 14 days of receipt. You will have the choice to have the item replaced or refunded in full.

 

Returns are processed twice weekly on Wednesday's & Friday's.

Thank you