14 Day Returns Policy
We want to make shopping with P.S. Frocks an enjoyable experience, this is why we offer an easy to use 14 Day Returns Policy.
Items must be returned within 14 days from time of purchase in original condition – unworn, unwashed and with no makeup, deodorant marks or animal hair (please take care when trying your frock on). Tags must still be attached. We reserve the right to refuse a return if the item has been worn, damaged or soiled in any way.
Eligible returns will be reimbursed by either P.S. Frocks store credit or a refund directly via your original payment method. Shipping charges will not be refunded. Shipping of return items is at customers cost.
*Sale Items: Super Sales items valued at $15, $25, $35 and $45 as well as our are Superseded Multi Wrap Maxi Sale items are not returnable or refundable so please choose carefully. Other Sale items are non-refundable, however you can return them for P.S. Frocks store credit. Swatches are not returnable or refundable.
**Our returns department is taking a much needed break. Anything received after Friday 6 April will be processed on their return - Monday 16 April.
How to make a return:
Complete the Returns Slip that came with your order and include it with your return.
Alternatively, you can email firstname.lastname@example.org
If you receive a faulty, damaged or incorrect item please email us at email@example.com within 14 days of receipt. You will have the choice to have the item replaced or refunded in full.
Returns are processed twice weekly on Wednesday's & Friday's.