14 Day Returns Policy

We want to make shopping with P.S. Frocks an enjoyable experience, this is why we offer an easy to use 14 Day Returns Policy. 

Returns Policy: 

Items must be returned within 14 days from time of purchase in original condition – unworn, unwashed and with no makeup, deodorant marks or animal hair (please take care when trying your frock on). Tags must still be attached. We reserve the right to refuse a return if the item has been worn, damaged or soiled in any way.

Eligible returns will be reimbursed by either P.S. Frocks store credit or a refund directly via your original payment method. Shipping charges will not be refunded.  Shipping of return items is at customers cost.

*Sale Items: Super Sales items valued at $15, $25, $35 and $45 as well as our are Superseded Multi Wrap Maxi Sale items are not returnable or refundable so please choose carefully. Other Sale items are non-refundable, however you can return them for P.S. Frocks store credit. Swatches are not returnable or refundable.

**Our returns department is taking a much needed break.  Anything received after Friday 6 April will be processed on their return - Monday 16 April. 

How to make a return:

Complete the Returns Slip that came with your order and include it with your return.

Alternatively, you can email info@psfrocks.com.au 

Faulty Items:

If you receive a faulty, damaged or incorrect item please email us at info@psfrocks.com.au within 14 days of receipt. You will have the choice to have the item replaced or refunded in full.

Returns are processed twice weekly on Wednesday's & Friday's.

Thank you